The Ritz-Carlton
DiscoverThe Ritz-Carlton, San Juan Hotel, Spa & Casino
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Hotel Information
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Guest Services & Amenities

The Ritz-Carlton, San Juan Hotel, Spa & Casino

ADDRESS 6961 Avenue of the Governors
Isla Verde
Carolina, Puerto Rico 00979
United States
LOCATION Ideally located on eight acres of prime beachfront property in Isla Verde, Puerto Rico. Within five minutes of Luis Munoz Marin International Airport, 12 minutes from the main business and financial district and 15 minutes from historic Old San Juan.
AWARDS Travel & Leisure Magazine “World’s Best Awards” Poll
“Best Hotel in the Caribbean, Bermuda and the Bahamas”
Ranked #21 in the 100 Best Hotels in the World

Condé Nast Traveler
Twelfth Annual 1999 Reader’s Choice Awards
Best Hotel in Latin America and the Caribbean

ACCOMMODATIONS 414 guestrooms, including a two-bedroom Ritz-Carton Suite (located on Club Level), six one-bedroom Executive Suites (including one on the Club Level), 34 Deluxe King-bedded rooms and four Garden View Suites.

Most guestrooms offer ocean views or overlook the lush green mountains of Puerto Rico.

A selection of guestrooms are specifically designed to meet the special needs of disabled guests.

THE RITZ-CARLTON CLUB For guests requiring additional pampering and attention, The Ritz-Carlton Club features a Club lounge and personal concierge staff, accessible by special elevator key. Complimentary food and beverage presentations are offered, including continental breakfast, light lunch, afternoon tea, hors d’oeuvres and cordials and truffles. The Ritz-Carlton Club features 72 guest guestrooms, including a selection of suites.
GUEST ROOM FEATURES
  • AM/FM clock radio with alarm, some with CD player
  • Sumptuous marble baths
  • Fully stocked mini refreshment bar
  • Goosedown and non-allergenic foam pillows
  • Plush terry or lightweight bathrobe
  • Luxurious 100% cotton linens
  • Generously sized terry bath towels
  • Nonsmoking rooms available
  • Multiline telephones with hold button
  • Generously sized desk
  • Remote control color television
  • Barrier-free accessibility
  • European toiletries (shampoo, conditioner, moisturizer, shower gel, mouthwash)
  • Lighted makeup mirror, hair dryer and scale
  • Suit, skirt and padded hangers
  • Sewing kit
  • Balconies with ocean views available upon request
  • In-room dataport
GUEST SERVICES
  • 24-hour room service
  • Twice-daily housekeeping attention
  • Complimentary overnight shoeshine
  • Overnight laundry service
  • Evening turndown
  • Valet parking
  • Complimentary morning newspaper
  • On-site fitness center
  • Babysitting services available upon request
  • Beauty salon
  • Duty-free shops located within the hotel
  • Full-service activities desk
  • Full-service Beauty Salon
  • Gift shops featuring Ritz-Carlton logo merchandise
  • Multilingual staff
  • Safe deposit box
  • The Ritz Kids Program
BUSINESS SERVICES
  • Conference concierge
  • Express check-in/departure
  • 24-hour secretarial services (fax, photocopies, telex, courier)
  • Airport shuttle service provided by hotel or local transportation company (fee may be applicable)
  • Technology Butler
DINING AND ENTERTAINMENT The Caribbean Grill
All day dining indoors or al fresco. Authentic regional specialties, American Cuisine with a mixture of Caribbean and South American textures and flavors.

The Vineyard Room
A charming setting reminiscent of a Napa Valley winery with a Gourmet California Mediterranean menu.

The Ocean Bar and Grill
Al fresco dining with panoramic views of the beach and ocean.

The Bar
Late afternoon and evening cocktails and cigars.

The Lobby Lounge
Afternoon tea, a Ritz-Carlton tradition, cocktails and light hors d'oeuvres.

Casino Lounge
Adjacent to the Gaming Hall, this elegant lounge features cocktails and light fare all day.

The Sushi Bar
Offering a variety of hand rolls and sashimi. Located adjacent to The Caribbean Grill.

For reservations at one of our fine restaurants, please call (787) 253-1700.
CONFERENCE FACILITIES Over 24,000 square feet of conference and banquet facilities, including a 11,840 square foot Ballroom (divisible into five sections) is available to accommodate meetings and catered events up to 1,300 guests. Eight meeting rooms are also available with dimensions from 420-780 square feet.

An executive style permanent boardroom with a balcony overlooking the ocean is also available. Excellent outdoor facilities are located either beach side, poolside or on the Ballroom Terrace, with a panoramic oceanfront view.

SPA The hotel’s 12,000 square–foot Spa, the largest and most sophisticated of its kind in Puerto Rico, offers panoramic ocean views. The elegant marble and stone bi-level building is also the setting for self-improvement therapies, such as yoga, strength and fitness activities, aerobics, and aqua-aerobics in the pool.

Upstairs, there are 11 treatment rooms for Spa and salon services, including facials, massage, manicure, pedicure, hydrotherapy and body wraps. Spa treatments are custom-tailored to individual needs for daily or weekly programs. Guests can also receive massages alongside the 7,200 square–foot outdoor swimming pool which overlooks the ocean. The hotel also features an outdoor whirlpool and two-lighted tennis courts.

RITZ KIDS Guests ages 4-14 can enjoy supervised activities, both indoors and out. They include water sports, arts and crafts, cooking classes and tennis. The Ritz-Kids spa services, a Ritz-Carlton first, introduces young guests to the importance of self-care and well being and include "My first manicures, pedicures, facials and clothed massages." A children's menu, featuring such favorites as peanut butter and jelly sandwiches and ice cream sundaes, is also offered.
AREA ATTRACTIONS Historic Old San Juan, the oldest city under the U.S. flag, featuring fascinating colonial forts, churches, museums, art galleries, antique shops, outlet stores, jewelers, cafes and restaurants (15 minutes); El Yunque, the only tropical rainforest in the U.S. forest system (45 minutes away); Plaza Las Americas, the largest shopping mall in Latin America (15 minutes away); Condado, the island’s fine dining and night life area (10 minutes); The Centro de Bellas Artes, a theater with five stages presenting musicals, concerts and operas (10 minutes); and the Casinos, concert halls and acclaimed restaurants of metropolitan San Juan (2-10 minutes).
RECREATION In addition to the on site Spa, Fitness Center and tennis facilities, a wide variety of activities are just minutes away. The hotel has access to several of the island’s picturesque golf courses. Famous reef areas for diving and snorkeling, as well as fishing clubs, are close by. Horseracing is only 20 minutes away. Water skiing, sailing and horseback riding are also nearby.


SHOPPING The Retail Shop offers an extensive variety of newspaper and magazines, books, unique specialty gifts for children and adults, as well as an array of Ritz-Carlton logo apparel and sportswear.
AIRPORT Luis Muñoz Marin International Airport - 3 miles, 5 minutes.
TRANSPORTATION Airport transportation by taxi, $8.00 each way. Group and individual limousine transfer arrangements are available.
CLIMATE Average island temperature of 82°F/28°C year round
MONTH HIGH LOW PRECIP
January 83.2 70.8 2.81"
February 83.6 70.6 2.15"
March 84.4 71.6 2.35"
April 85.8 72.9 3.76"
May 87.2 74.5 5.93"
June 88.6 76.1 4.00"
July 88.5 76.8 4.37"
August 88.7 76.7 5.32"
September 88.8 76.2 5.28"
October 88.3 75.5 5.71"
November 85.9 74.0 5.94"
December 83.8 72.4 4.72"

LANGUAGE English and Spanish with multi-lingual staff.
OPENING DATE December 1997
ARCHITECTS Nichols, Brosch, Sandoval & Associates, Inc., Coral Gables, FL
INTERIOR DESIGN Hirsch/Bedner, Atlanta, Georgia
MISCELLANEOUS CASINO
Reflecting the tropical elegance of a by-gone era, The Casino at The Ritz-Carlton, San Juan Hotel, Spa & Casino is the most luxurious facility of its kind in Puerto Rico. The Casino features traditional games such as Blackjack, Roulette, Baccarat, Craps as well as state of the art slot machines and an upscale lounge.